Question 1

What's included in managed IT support?

Accepted Answer

24/7 monitoring, unlimited device support, automated remediation, help desk, patching, backups, endpoint protection, and strategic guidance. From $129/user/month.

Question 2

How fast is your IT response time?

Accepted Answer

Critical issues within 15 minutes guaranteed. Standard requests same business day. Many issues are auto-resolved before you notice.

Question 3

Do you support healthcare practices and medical offices?

Accepted Answer

Absolutely. We specialize in healthcare IT including HIPAA compliance, BAA agreements, PACS/DICOM systems, secure patient data handling, and encrypted backups. We work with dental offices, medical practices, and healthcare facilities across NJ and NYC.

Question 4

Can you help law firms with compliance and security?

Accepted Answer

Yes. We provide attorney-client privilege protection, secure document management, encrypted communications, conflict-of-interest systems, and compliance with ABA and state bar cybersecurity requirements. Our systems protect sensitive case files and client data.

Question 5

Do you work with accounting and financial services firms?

Accepted Answer

Definitely. We handle SOC 2 compliance, secure tax document storage, encrypted client portals, multi-factor authentication for financial systems, and ensure your practice meets IRS and regulatory requirements for data security.

Question 6

What about manufacturing and industrial businesses?

Accepted Answer

Yes. We support manufacturing with network segmentation for production systems, industrial control system security, inventory management integration, secure remote access for vendors, and backup systems that protect your operational data.

Question 7

Do you build websites for businesses outside NJ?

Accepted Answer

Absolutely. We're based in Sussex County, NJ but serve clients nationwide. All communication happens via video calls, email, and project management tools.

Question 8

What's the difference between your website packages?

Accepted Answer

Starter ($6,500) is perfect for new businesses: 5–7 pages, basic SEO. Growth ($12,500) includes advanced SEO, blog platform, lead magnets, and conversion optimization. Both are mobile-optimized and launch-ready in 4–8 weeks.

Question 9

Do I need ongoing website maintenance?

Accepted Answer

Highly recommended. For $200–$500/month we handle security updates, daily backups, uptime monitoring, SEO tracking, and optional blog content. Keeps your site fast, secure, and ranking.

Question 10

Can I get both IT support AND a website?

Accepted Answer

Yes! Many clients bundle both services. We can manage your entire tech stack — from network security to your online presence. Contact us for custom package pricing.

Question 11

Do you require long-term contracts?

Accepted Answer

No. Both IT and website services operate on flexible agreements. Stay because you love the results, not because you're locked in.

Question 12

Are you HIPAA compliant?

Accepted Answer

Yes. We implement HIPAA-aligned controls, sign BAAs, maintain audit trails, and enforce encryption across endpoints and cloud. Ideal for healthcare, legal, and finance businesses.

Question 13

How does flat-rate IT pricing work?

Accepted Answer

Predictable per-user pricing with unlimited device monitoring. No surprise per-device fees. Add or remove users monthly as you grow.

Question 14

What if we already have an IT person or small IT team?

Accepted Answer

We work alongside your existing IT staff as an extension of your team. We handle monitoring, patching, security, and after-hours support so your team can focus on strategic projects and user support.

Question 15

Do you handle Microsoft 365 and Google Workspace management?

Accepted Answer

Yes. We manage user provisioning, security policies, MFA rollout, email security, SharePoint/Drive permissions, and help your team get the most out of their productivity tools.

Question 16

What happens if you go out of business or we need to switch providers?

Accepted Answer

We provide full documentation of your environment, maintain detailed network diagrams, and use industry-standard tools. You're never locked into proprietary systems. All credentials and documentation transfer cleanly.

Question 17

Can you help us move to the cloud or migrate servers?

Accepted Answer

Absolutely. We plan and execute migrations to Microsoft 365, Azure, AWS, Google Cloud, or hybrid environments. We handle data migration, testing, cutover planning, and post-migration support.

Question 18

Do you provide cybersecurity training for employees?

Accepted Answer

Yes. We offer security awareness training, phishing simulations, and policy development to help your team recognize threats. Training is included in Professional and Enterprise plans, or available as an add-on.

Question 19

What makes Minuswires different from other MSPs or web agencies?

Accepted Answer

We're one of the few companies offering BOTH professional IT support AND professional web development. Self-healing automations fix 95% of IT issues automatically, flat-rate pricing, 15-min response, and websites built to convert.

Everything You Need to Know